Welcome to the U.S. IT Governance online shop - niche shopping for discerning business people! We distribute books and tools from all the world's leading IT and information security publishers!

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ISO20000-1 (ISO 20000-1) SMS Requirements (Hardcopy)
This specification defines the requirements for a service management system.

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$150.00 USD

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ISO20000-2 (ISO 20000-2) Service Management within ISO/IEC 20000-1 (Hardcopy)
This code of practice describes the best practices for service management processes within the scope of ISO/IEC 20000-1.

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$163.95 USD

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ISO20000-3 (ISO 20000-3) IT Service Management Scope (Hardcopy)
Information Technology. Service Management. Guidance on Scope Definition and Applicability of ISO/IEC 20000-1.

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$105.95 USD

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ISO20000-3 (ISO 20000-3) IT Service Management Scope (Download)
Electronically downloadable version of ISO/IEC TR 20000-3:2009.

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$105.95 USD

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ISO20000 Implementation Suite
This suite of materials contains the core parts of the ISO20000 standard itself, two books on ISO20000 implementation and the ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit.

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$1,373.85 USD

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$1,359.95 USD

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$13.90 USD

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A Manager's Guide to Service Management, Sixth Edition
This publication is a comprehensive introduction to service management. It offers explanations, guidance and recommendations and has been produced to meet the needs of commercial and public sector organizations.

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$69.95 USD

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ISO20000 (ISO 20000) Both Main Parts (Download)
ISO/IEC 20000 - order both main parts here in a single file for immediate download.

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$327.95 USD

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ISO20000 (ISO 20000) Both Main Parts (Hardcopy)
Order both the main parts of the ISO/IEC 20000 standard in hardcopy format.

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$327.95 USD

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ISO20K Standard Both Main Parts (Hardcopy) + Pocket Guide
This bundle deal includes hardcopies of both the main parts of the ISO/IEC 20000 standard as well as a copy of ISO/IEC 20000: A Pocket Guide. In short everything you need to get started on ISO/IEC 20000 certification.

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$381.00 USD

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$377.95 USD

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$3.05 USD

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ISO20000-4 (ISO 20000-4) Process Reference Model (Download)
Electronically downlodable version of ISO/IEC TR 20000-4:2010.

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$227.00 USD

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