The ITSM Library - Best Practice Titles for IT Service Management

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The ITSM Library is IT Service Management Best Practice - and most of the books in this library are officially itSMF endorsed titles.

MOF V4.0: A Pocket Guide (Adobe eBook)
MOF V4.0: A Pocket Guide provides practical insights on the latest version of the Microsoft Operations Framework (MOF), Version 4.0.

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$24.00 USD

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ITSM Process Assessment Supporting ITIL
This title describes the process of using the TIPA framework to perform ISO/IEC 15504 process assessments on ITIL processes that will enable process improvement. Leading to ISO/IEC 20000 certification.

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$58.95 USD

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Foundations of IT Service Management based on ITILv3 (Soft Cover)
Foundations of IT Service Management based on ITIL been upgraded to reflect ITIL v3. This introduction to the field of IT service management and to ITIL serves as the primary textbook for those looking to take the ITILv3 Foundation exam.

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$62.95 USD

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ASL, a Framework for Application Management
This book is a guide to the ASL (the Application Services Library) framework, which is currently the only public domain application management standard in the world.

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$51.00 USD

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Capacity Management - A Practitioner Guide
An in-depth practical guide to the critical IT service capacity management process.

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$49.95 USD

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ASL, a Management Guide, Second Edition
ASL, a Management Guide, Second Edition explains what the Application Services Library (ASL) is and how it can help your organization. ASL is currently the only public domain application management standard in the world.

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$31.95 USD

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IT Services Procurement based on ISPL - Pocket Guide
This reference guide presents an overview of ISPL and a reference for those who apply ISPL in their job or in an acquisition process.

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$19.95 USD

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Six Sigma For IT Management: A Pocket Guide (softcover)
Six Sigma For IT Management: A Pocket Guide provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations for process improvement. It particularly aims to merge ITIL and Six Sigma into a single approach.

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$23.95 USD

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IT Service Management Global Best Practices- Volume 1
This book takes a generic approach- providing information and guidance on a large number of day-to-day IT service management issues.

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$113.95 USD

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ITILv3 Foundation Exam: The Study Guide
This title comprehensively covers the material in the ITILv3 Foundation exam. It is an ideal study aid for ITILv3 Foundation students.

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$32.00 USD

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