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The IT Service Management Forum (ITSMF) is one of the most widely recognised and respected organisation in the field of IT service management. Here you will find a range of pocket guides published by the ITSMF that supports ITIL (V2 & V3), ISO20000 and IT service management in general.

itSMF Book Suite
This bundle of books includes all the latest books from itSMF International in one kit.

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$261.90 USD

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$257.95 USD

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$3.95 USD

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Creating and Driving Service Excellence: An Executive's Guide to IT Service Management (Softcover)
An introductory pocket guide to ITSM endorsed by itSMF International.

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$39.95 USD

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Greening Service Management
A guide to green IT according to ITIL.

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$55.00 USD

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Creating and Driving Service Excellence (DRM-Protected PDF)
DRM-protected PDF version of Creating and Driving Service Excellence: An Executive's Guide to IT Service Management.

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$39.95 USD

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IT Tools for the Business when the Business is IT
A guide to selecting and implementing service management tools.

Our Price:

$80.00 USD

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Balanced Diversity - A Portfolio Approach to Organisational Change
This book shows how to embed a portfolio approach to organizational change for ITSM projects in an organization.

Our Price:

$55.00 USD

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IT That Matters - A Guide to Maximizing the Strategic Value of IT
This guide will show you how to transition your IT from being a organizational cost to a strategic asset.

Our Price:

$31.95 USD

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Service Level Management - a Practitioner's Guide, Second Edition
This guide shows you best way to design a service level management (SLM) roadmap and implementation project plan, compile a service catalog, put together service level agreements, and much more.

Our Price:

$29.95 USD

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ITIL V3 Foundation Handbook - 'Little ITIL' - (Pack of 10)
Pack of 10 copies of ITIL V3 Foundation Handbook, Second Edition.

Our Price:

$190.00 USD

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ITILv3 Foundation Handbook - 'Little ITIL'
The ITIL V3 Foundation Handbook is a quick management-level reference tool for those interested in ITILv3 - an ideal introduction to the subject matter. It is an ideal ITILv3 Foundation study aid. Now updated for the 2009 Foundation syllabus.

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$19.00 USD

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